This incident is now resolved. AI response times across StudyFetch, including chat, explanations, and study material generation, have been stable since the fix was deployed. All uploads that stalled during the incident have finished processing through the queue. If you're still experiencing slow responses or a stuck upload, please contact support and we'll take a look. Thanks for your patience.
Resolved
This incident is now resolved. AI response times across StudyFetch, including chat, explanations, and study material generation, have been stable since the fix was deployed. All uploads that stalled during the incident have finished processing through the queue. If you're still experiencing slow responses or a stuck upload, please contact support and we'll take a look. Thanks for your patience.
Monitoring
We've identified the cause of the slowdown and rolled out a fix. AI response times across StudyFetch, including chat, explanations, and study material generation, have returned to normal. Uploads that stalled during the incident are now processing through the queue and should complete shortly without any action needed on your end. We're continuing to monitor performance closely to confirm everything is fully stable and will close this incident once we're confident it's resolved. Thanks for your patience.
Investigating
We're aware that AI features on StudyFetch including chat, explanations, and study material generation, are currently taking longer than usual to respond. The platform remains available and requests are completing, but you may experience delays or occasional timeouts when waiting for AI-generated results.
Our team has identified the slowdown and is actively investigating the root cause. We'll post updates here as we learn more and will confirm once response times return to normal. Thanks for your patience.
